https://insideDIO.blog.gov.uk/2019/09/23/new-online-booking-system-for-training-facilities-will-make-life-easier-for-our-armed-forces/

New online booking system for training facilities will make life easier for our Armed Forces

Image of service personnel wearing his army uniform facing two computer screens. One computer screen on the right-hand side shows the BAMS online website and the left-hand side screen shows a blank white screen with MOD net on the top right-hand corner.
BAMS is an online platform that allows soldiers to book training facilities online {Crown Copyright/MOD2019]

A Bidding and Allocation Management System (BAMS Online) went live across the Defence Training Estate this summer. It is a new online booking service for our Armed Forces, which replaces paper forms and processes for troops looking to book facilities on the UK’s training areas and ranges. As the BAMS and National Service Centre Manager for Landmarc Support Services (Landmarc), I am responsible for a team that supports all users of BAMS by providing training and technical help.

Benefits of BAMS

Landmarc has worked with the Defence Infrastructure Organisation (DIO) for over 15 years to manage and operate military training facilities across the MOD’s 190,000 hectares of UK training estate. Together, we are always looking for ways to innovate to ensure that our Armed Forces are provided with the best possible resources and that they can access them in the most efficient way.

With over 6,000 bookable facilities, one of the most important benefits of BAMS is that the military now has one system that provides complete visibility of everything that the training estate has to offer; which means more options to help meet vital training objectives. The military tend to focus on the main training areas when booking facilities as it is what they have always known. With BAMS you can now see all the different locations and facilities that are available across the country from ranges, dry training areas and urban complexes which should reduce clashes with availability and encourage use of other lesser known areas.

An infographic that highlights that BAMs has 7,183 registered users with 3 blue icons of head shot graphic of soldiers with helmet, 6,448 facilities available to be booked with graphic of person climbing a rope, 47,713 bids submitted with icon of computer screen with circle location icon inside it. underneath a picture of telephone with heldesk number.The grapics are dark blue, white and light grey.
BAMS offers over 6,000 facilities for soldiers to train [Crown Copyright/MOD2019]
An availability calendar enables users to see when a location is fully booked before wasting valuable time applying for the same dates and bid details can be saved for repeat requests. BAMS also has an intelligent search facility, so users can identify a range of training facility options based on location, need, availability and preference.

From an estate management perspective, this centralised booking system will also help us to provide essential data to the MOD about how the training estate is used. This will inform future investment decisions and encourage the most cost-effective use of the training estate.

Top tips for BAMS Online Users

My team and I have daily contact with military users through our BAMS help desk, where we help with a range of different queries. Our top 10 tips for end users to get the most out of BAMS online would be:

  1. Always add in a contact for different elements of the bid such as a catering contact and the Range Control Officer.  This ensures that messages and emails relating to these parts of the bid will be seen by the right people and Units will have cover for any absence.
  2. Make good use of the Availability Calendar before creating a bid – this will show bids which are already authorised or provisionally allocated for the establishment the Unit wants to train at.
  3. If Units run repeat courses or exercises throughout the year, they can make use of the COPY BID facility. This is much more efficient than creating a bid from scratch.
  4. Units need to remember to update and confirm their catering, accommodation and munition figures 30 days before the start date of the bid.  This enables the site staff to plan accordingly for their requirements.
  5. Units need to remember to update their safety documentation 30 days before the start of their bid.  They have up to 16 days before the start date to do this.  If they don’t, they run the risk of their bid being rejected.
  6. Our Armed Forces have a variety of tools available to them, so they know what is available at the establishment they’re training at – Range Standing Orders, an Operational Shooting Policy search and a Facility Search – all links available in BAMS Online.
  7. If anyone gets stuck or needs advice, the BAMS helpdesk is here to help – 0800 0223334 – available Monday to Friday 8.30am – 4.30pm.  The online user guide is also available on the front page of BAMS Online.
  8. End users are advised not to use someone else’s account – they can register for their own account on MODNET at https://www.bamsonline.landmarc.r.mil.uk  
  9. If bids needs to be cancelled, it’s now the Unit’s responsibility to cancel it in BAMS Online.  Cancelling it will avoid their exercise being noted as a no show/not used.
  10. With BAMS Online, an end user only has three attempts to get their password right before being locked out.  Better to reset a password before the third attempt.

The future of BAMS

Throughout the development of BAMS, Landmarc and DIO consistently engaged with military users to test the system and provide opportunities for feedback to ensure we could deliver a service that is both intuitive and meets their booking requirements. Now that BAMS is up and running we are continuing this process so that BAMS can evolve with the changing requirements of military training, supporting our joint aims of providing a better Defence estate, a better customer service and a better business for our Armed Forces.

Sharing and comments

Share this page

Leave a comment

We only ask for your email address so we know you're a real person

By submitting a comment you understand it may be published on this public website. Please read our privacy notice to see how the GOV.UK blogging platform handles your information.