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Doing business with DIO

Posted by: , Posted on: - Categories: Commercial Strategy, Procurement

Jacqui Rock, Commercial Director at DIO [MOD Crown Copyright/2018]
DIO is transforming into an organisation focused on delivering a better estate, a better service and a better business. Our suppliers are critically important in helping us to achieve this and on Monday 25 February, I was delighted to co-host the Doing Business with Defence: Spotlight on DIO webinar.

Our aim was to provide existing and potential suppliers with information on how to do business with the MOD, introduce DIO and its commercial vision, and talk about some of the upcoming opportunities to work with us.

DIO’s Commercial Strategy

Last year, DIO launched its Commercial Strategy, which sets out our vision to be a key client in the infrastructure and facilities management market, exercising clear customer leadership to be able to leverage effective supplier delivery for the future DIO.

DIO’s Commercial Strategy sets out our approach to delivering this vision as five “we will” principles.

The Commercial Strategy will deliver DIO's aim of becoming 'a key client in the infrastructure and facilities management market, exercising clear customer leadership and able to leverage effective supplier delivery by delivering the five 'we wills', DIO will be easier to do business with, We will work faster and smarter for our customers, we will have a broader and more diverse supplier base, we will engage meaningfully with our stakeholders and we will focus on value and not price.
The five 'we will' principles of the Commercial Strategy [MOD Crown Copyright/2018]

What we’ve done so far

To deliver against our strategy we are on a major transformation journey and have already made significant steps. Last year we published our Procurement Plan, the first step in helping industry understand what we need and how to work with us.

We’ve improved the way we engage with and shape the supply market, increasing our industry engagement through channels such as the Business Services Association, NDI and EEF. We want to break down the barriers that are preventing new suppliers from doing business with Defence.

To make the procurement and tender process more accessible to small and medium business enterprises (SMEs), we are encouraging early market engagement and giving suppliers the opportunity to input to our requirements. We’re already seeing positive results from working together in this way.

We’ve developed supplier management capability to manage our supply base, develop supplier relationships, manage risks and increase our support to SMEs.

We’re now looking to work smarter, faster and are strategically planning our collaborative longer-term activities. We will also be publishing a refreshed procurement plan later this year – keep an eye out on our GOV.UK page.

Opportunities available to suppliers

Engaging with SMEs is important for us to help bring innovation and change, increase supply chain resilience and create a diverse service for our customers. We will ensure that the qualification criteria to work with us doesn’t affect suppliers based on size or experience and we will motivate tier one suppliers to engage with SMEs.

There are many opportunities to get involved with DIO projects in the next five years. For example, the Defence Estate Optimisation Programme (DEOP), which we have updated Parliament on today, is a major project made up of 16 sub-programmes such as the provision of customer service family accommodation satisfaction tracker. To get involved, have a look at the key stages in the procurement process. The Defence Contracts portal shows all our opportunities over £10,000.

New service family accommodation on Ashdown Estate, Wiltshire [Crown Copyright, MOD 2018]
If you would like to find out more, we’ll be attending the Defence, Procurement, Research, Technology and Exportability (DPRTE) exhibition on 28 March 2019 in Farnborough. I’ll be launching an SME action plan and there will be plenty of opportunities for suppliers to come and speak with us. You can register to attend here.


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  1. Comment by Mike Smyth posted on

    I participated in the webinar and was very encouraged by the SME engagement commitment of DIO. I have registered myself and my CEO for DPRTE and hope to progress more effective ties with the DIO. I would like to share where we have already achieved major success within the MOD the experience we have of not making a breakthrough to the supply chain.

  2. Comment by Philip Hutchinson posted on

    An unorthodox method of communication but hello, Jacqui! This is Philip from the train journey. You can stay in touch as there's a contact tab on our website from the flyer you took.

  3. Comment by Home owner posted on

    Would you please advise, is it possible to sell a house to DIO? If so, is there a point of contact for such issues? The house is on a street that has several recently procured Defence houses. Thx

  4. Comment by Home owner posted on

    Thanks, that would be appreciated. Lincolnshire.


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